Terms of Service

Welcome to Heritage Kits. By accessing or using our website and services, you agree to comply with the following Terms of Service. Please read them carefully before placing an order.

1. General Information

Business Name: Heritage Kits

Address: 22 Hawthorn St, Grangemouth FK3 8NB, United Kingdom

Email (preferred contact): support@heritagekits.shop

Phone: +44 7965 923570

Opening Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

2. Eligibility

You must be at least 18 years old or have permission from a parent/guardian to make purchases on our website.

3. Orders & Payments

All prices are displayed in GBP (£).

We currently accept PayPal only as a payment method.

Orders are processed after payment confirmation.

We reserve the right to cancel or refuse any order if payment is not received or suspected fraudulent activity occurs.

4. Shipping Policy

Carrier: Royal Mail

Handling Time: 1–2 business days

Delivery Time: 2–4 business days after dispatch

Order Cut-Off Time: 2:00 PM GMT. Orders placed after this time will be processed the next business day.

Shipping Area: United Kingdom only

5. Returns & Exchanges

We accept returns and exchanges within 30 days of delivery.

Free return shipping with a downloadable return label is provided.

No restocking fees apply.

Refunds are processed within 7 days of receiving the returned item.

Exchanges are available for both defective and non-defective products.

No items are final sale — all products are eligible for return.

For full details, please see our Returns Policy.

6. Limitation of Liability

Heritage Kits is not responsible for:

Delays caused by third-party carriers (Royal Mail).

Loss or damage caused by misuse of products.

Minor variations in product appearance due to manufacturing or packaging changes.

7. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described there.

8. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about these Terms, please contact us:

Heritage Kits
22 Hawthorn St, Grangemouth FK3 8NB, United Kingdom
📧 Email: support@heritagekits.shop
📞 Phone: +44 7965 923570